Expert tech on standby — available now

Stuck on
the job site?
We fix it.

Real expert tech support for field technicians — smart home, AV, access control, security & networking. Phone & remote support nationwide. On-site dispatch in Los Angeles. Pay once, get a direct line. No hold queues. Just answers, fast.

🔒 Secure payment
⚡ Instant phone number
🌐 Nationwide phone & remote
📍 On-site: Los Angeles
Onboard IT Tech Support
Live now
Phone + Remote Session
Screen share & diagnostics add-on
$361/session
On-Site Visit
Tech dispatched to your location
$425/hr
🔐 Encrypted · Instant access · No subscription
Multi-brand expertise across smart home, AV, access control, security & networking
Doorking
DoorBird
Vantage
ELAN
Hikvision
Turing.ai
Lutron Caseta
Lutron RA2
Lutron RA3
IT & Networking
UniFi
Denon
HEOS
Ecobee
ELK
& Many More
How it works

Up & running
in under 3 minutes

No call centers. No waiting on hold. Pay once and connect directly to an expert who knows your equipment.

🛒
Choose your plan
Select phone support, remote session add-on, or full on-site dispatch. Choose hourly or part-hour billing.
💳
Secure checkout
Pay via card, Apple Pay, or Google Pay. Your transaction is encrypted and processed instantly.
📱
Get your direct line
A unique forwarding number is issued on-screen and emailed to you. It routes straight to your tech expert.
🔧
Get unstuck — fast
Talk through the issue, share your screen, or get a tech on-site. We cover hundreds of makes and models.
Services & Pricing

Clear pricing.
No surprises.

All plans include direct expert access — no call queues, no gatekeeping. Add remote or on-site when you need more.

📞
Phone Support
$261 / session
Up to 1 hour of live phone support from a certified multi-brand technician. Ideal for diagnosis, error codes, and troubleshooting guidance.
  • ✓ Up to 60 minutes of call time
  • ✓ Dedicated forwarding phone number
  • ✓ Multi-brand & multi-system expertise
  • ✓ Nationwide — phone & remote support
  • ✓ Mon–Thu: 9am–9pm · Fri: 9am–4pm
  • ✓ After-hours Mon–Thu +$125
  • ✓ Sunday emergency rate +$250
  • ✕ Saturday: Closed
🖥️
Remote Session Add-On
+$100 / session
Add a live screen-sharing and remote diagnostics session on top of your phone plan. Perfect for software errors, thermostat configs, and BMS issues.
  • ✓ Screen share & remote desktop
  • ✓ Software & firmware diagnostics
  • ✓ Controller & thermostat programming
  • ✓ BMS and BAS system walkthroughs
  • ✓ Session recorded for your records
🚐
On-Site Visit
📍Los Angeles Only
$425 / hr
When phone and remote can't cut it, we dispatch a certified tech directly to your job site in the Los Angeles area. Billed hourly from arrival to resolution.
  • ✓ Certified field technician dispatched
  • ✓ Hourly billing — no hidden fees
  • ✓ Multi-brand tools & test equipment
  • ✓ Full written service report included
  • ✓ Travel fee quoted upfront
Get Support Now

Pay & Connect in Minutes

See exactly how the checkout experience works for your customers.

1 — Select
2 — Payment
3 — Connected
Step 1 of 2
Select your support
Phone & remote support available nationwide. On-site dispatch in Los Angeles only.
📞 Phone Support — up to 1 hr
Dedicated direct line to your expert
$261
✓
Add-ons (optional)
🚫 Saturday: Closed — no support available
🖥️ Remote Session
Screen share & remote diagnostics
+$100
🌙 After-Hours (Mon–Thu, after 9pm)
Not available Fridays, Saturdays, or Sundays
+$125
🚨 Sunday Emergency Rate
Emergency-only — Sundays all day
+$250
Total due today
$261
Testimonials

Trusted by techs
in the field

★★★★★
"Had a Lutron RA2 system throwing errors on a Friday morning. Called in, got a real expert in 2 minutes. Problem solved, customer happy. Worth every penny."
MR
Marcus R.
AV Technician — Dallas, TX
★★★★★
"Added the remote session for a UniFi network issue on a large estate. The tech walked me through the whole config while we shared screens. Saved me hours of guessing."
JL
Jamie L.
Integration Technician — Atlanta, GA
★★★★★
"I use this at least twice a month. Called in about Doorking, ELAN, and Hikvision on different jobs — got expert answers every single time. Game changer for field work."
SP
Sandra P.
Smart Home Tech — Phoenix, AZ
FAQ

Common questions

What happens after I pay? ▶
Instantly, you receive a unique forwarding phone number on-screen and via email. That number routes directly to your tech expert — no call center, no hold queue. Just call the number and you're connected.
What brands and systems do you support? ▶
We cover a wide range of smart home, AV, access control, security, and networking brands including Doorking, DoorBird, Vantage, ELAN, Hikvision, Turing.ai, Lutron Caseta, Lutron RA2, Lutron RA3, UniFi, Denon, HEOS, Ecobee, ELK, IT & Networking systems, and many more.
What are the hours? Is Saturday available? ▶
Standard hours are Mon–Thu 9am–9pm and Friday 9am–4pm. After-hours support (Mon–Thu after 9pm) is available for an additional $125. Sunday emergency support is available for an additional $250. We are closed on Saturdays — no support is available that day.
How does the Remote Session add-on work? ▶
After you pay for the remote add-on, you'll need to download and install AnyDesk (free) before your session. Your tech expert will use AnyDesk to connect to your device — laptop or tablet — to view screens, walk through software settings, or assist with controller programming in real time. A download link is shown immediately after payment.
What is the on-site service fee? ▶
On-site dispatch is currently available in the Los Angeles area only. The rate is $425 per hour, billed from the time our technician arrives at your job site. A travel fee (if applicable based on distance) will be quoted upfront before dispatch so there are no surprises. You receive a written service report at the end. Phone and remote support are available nationwide.
Is payment secure? ▶
Yes. All transactions use 256-bit SSL encryption and are PCI DSS compliant. We integrate with Stripe for payment processing — your card data is never stored on our servers.
Ready to get unstuck?

Expert help is one call away.

Stop losing time on manufacturer hotlines. Onboard IT Tech gets you a direct line to a real expert in under 3 minutes — nationwide phone & remote, on-site in Los Angeles.